SafeReachKnows where it was scanned
Each tag belongs to a specific outlet, zone or aisle, so customers see information that applies where they're standing — and your team knows exactly where to go.
SafeReach for Business
Turn every QR scan into a conversation your team can act on
SafeReach tags give customers instant, app-free answers for the exact place they're standing — and a private line to your team when something isn't right. Every request is routed, owned and tracked to closure, so you see what customers need and can prove you responded.
- No app download needed
- Specific to each outlet and aisle
- Private customer assistance
- Every case tracked to closure
- Promotion Navigator
- Price & Product Finder
- Customer Voice & Care
- Scan & Fast Checkout
- Knows where it was scanned
- Private, two-way conversations
- Routed, owned and escalated
- Tracked to closure, measured over time
- 4
- Retail solutions, each started as a single-outlet pilot
- 1
- Outlet is all it takes to start a pilot
- 6–10
- Weeks to pilot Customer Voice & Care, our quickest solution to launch
More than a QR code
A standard QR code opens a page. SafeReach knows where it was scanned, lets customers reach the right team privately, and makes sure every issue is followed through.
Private, two-way conversations
Customers ask for help or raise an issue without sharing a phone number, and choose whether to stay anonymous or request a follow-up.
Routed, owned and escalated
Every case reaches the responsible team, gets an owner, and escalates automatically if the agreed response time is missed.
Tracked to closure, measured over time
Customers confirm whether their issue was solved, and managers see recurring themes by outlet, department and time of day.
The SafeReach Retail Suite
Four solutions for supermarkets and retail chains. Each runs on its own or alongside the others, and starts as a pilot at a single outlet.
Solution 1
Promotion Navigator
Customer experience, promotions and revenue growth
- Where the tag goes
- At the store entrance
- How it works
- Customers scan the SafeReach tag at the entrance to open an up-to-date list of every active promotion at that outlet — no app download needed. They can search or filter offers by category and see each product's image, promotional price, eligibility conditions and validity period, along with exactly where to find it in the store.
- The problem it solves
- Customers miss relevant promotions, struggle to find advertised products, or discover that an offer doesn't apply at their outlet.
What customers can do
- Browse, search and filter this outlet's live offers by category
- See the promotional price, conditions and validity period at a glance
- Find each item's exact spot — for example Aisle 4 → Bay 3 → Shelf 2 — including promotional displays
- Save offers to a shopping checklist
- Privately ask for help if a promoted item can't be found
Why SafeReach, not a standard QR code
A QR code linking to a leaflet can list offers. SafeReach adds outlet-specific context, private assistance, and tracked resolution when an offer is unavailable, unclear or displayed incorrectly.
Pilot targets
- Customer
- 20–30% less time spent locating promoted items
- Operational
- 15–25% fewer promotion-location enquiries to staff
- Financial
- 2–5% increase in promoted-product conversion among users, measured as incremental contribution after discounts
Built-in safeguards
- Promotions expire automatically at the end of their validity period, so customers never see an out-of-date offer
- Offers and eligibility rules are published per outlet, so customers only see promotions that apply where they are
- Staff update shelf locations when displays move, and customers can privately flag a missing, mislocated or out-of-stock item
Effort & pilot timeline
Medium effort · pilot at one outlet in 2–3 months
Solution 2
Price & Product Finder
Price transparency, store navigation and product availability
- Where the tag goes
- In every aisle
- How it works
- A SafeReach tag in each aisle opens an outlet-specific page with two options: Scan Barcode and Find a Product. Customers scan a product's barcode with their phone camera — right in the browser — to see its current selling price, any applicable promotions and qualifying conditions, or search by name to get its exact aisle, bay and shelf, starting from the aisle they're in. If an item isn't available locally, they can see which other branches show stock.
- The problem it solves
- Missing price labels, hard-to-find products and wasted trips when an item is out of stock — plus the cost of buying and maintaining dedicated price-check machines.
What customers can do
- Scan a barcode in the browser to see the current price and any promotions
- Search by product name for its exact aisle, bay and shelf
- If it's unavailable here, see other branches showing stock, with when that stock was last updated
- Ask a branch to confirm availability before travelling
- Privately report a price mismatch, missing label or unavailable product — and track the response
Why SafeReach, not a standard QR code
A generic QR code can open a scanner page. SafeReach ties every enquiry to the specific outlet and aisle, then lets customers privately report a price mismatch, missing label or unavailable product and follow the response.
Pilot targets
- Customer
- Price shown within 5 seconds of a successful scan; 20–30% less time spent finding products
- Operational
- 20–35% fewer routine price and location enquiries to staff
- Financial
- Fewer price-check terminals to buy, install and maintain — measured as net savings after software, connectivity and support costs
- Revenue
- Purchases recovered through alternative-branch referrals and relevant product suggestions, tracked end to end
Built-in safeguards
- Prices come straight from your pricing system and follow the same rules as checkout — including multibuy and member offers
- Branch stock always shows when it was last updated, and clearly separates reported stock from confirmed availability
- Manual barcode entry and product search cover damaged barcodes, variable-weight labels and weaker phone cameras
- Assisted price checks stay available for customers without a suitable smartphone; physical scanners are reduced only once adoption and the full cost comparison are proven
Effort & pilot timeline
Medium–high effort · pilot in 3–6 months, depending on how ready your pricing, inventory and shelf-location data are
Solution 3
Customer Voice & Care
Customer feedback, service recovery and continuous improvement
- Where the tag goes
- At exits, checkouts and service counters
- How it works
- A dedicated SafeReach feedback tag opens a short feedback and assistance menu. Customers can rate their visit, recognise an employee, suggest a product, or report issues such as long queues, cleanliness, damaged goods or poor service — anonymously, or through a private conversation with the responsible team, with photos and an optional receipt reference. Every case is acknowledged, given an owner and kept up to date, while managers review recurring themes by outlet, department and time of day.
- The problem it solves
- Conventional surveys collect opinions but rarely resolve individual problems — or show customers that anything was done.
What customers can do
- Rate a visit, recognise a staff member, or request a product the outlet doesn't stock
- Report queues, cleanliness, damaged goods or service issues, with photos
- Make a lost-and-found enquiry without publishing personal details
- Send damaged-product and return enquiries straight to the service team
- Get automatic escalation when an agreed response time is exceeded
- Use it in Sinhala, Tamil or English, and confirm whether the response actually solved the problem
Why SafeReach, not a standard QR code
A standard survey records a response. SafeReach supports private dialogue, routing, escalation and tracked closure — turning feedback into accountable action.
Pilot targets
- Customer
- 90% of service cases acknowledged within the published response window
- Operational
- 20–30% faster median resolution, and 10–20% fewer repeat complaints in targeted categories
- Financial
- Handling cost per case, and repeat visits among consenting customers who received service recovery, measured
Built-in safeguards
- Anonymous feedback is kept separate from cases where a customer asks for a follow-up
- Forms ask only for what's needed, keeping unnecessary personal information out
- Abusive submissions are filtered and moderated before they reach your team
- Published response windows with automatic escalation, and themes reported with their sample size so a handful of ratings can't mislead
Effort & pilot timeline
Low–medium effort · pilot in 6–10 weeks
Solution 4
Scan & Fast Checkout
Checkout speed, queue reduction and basket accuracy
- Where the tag goes
- At the entrance, and a dedicated fast-checkout counter
- How it works
- Customers scan products with their phone camera as they shop — or search for them — and build a running basket that shows each item's price and the total. When they're done, they generate a single checkout QR. A dedicated fast-checkout cashier scans it to load the basket, verifies the physical items, takes card or cash payment at the counter and issues the receipt.
- The problem it solves
- Long queues at peak times, and customers who can't see what their basket costs until they reach the till.
What customers can do
- Scan products with the phone camera, or search when a barcode won't read
- See each item's price and a running basket total while shopping
- Generate one checkout QR for the whole basket
- Pay by card or cash at a dedicated fast-checkout counter
- Get the usual receipt after payment
Why SafeReach, not a standard QR code
A generic QR code can link to a shopping list. SafeReach ties the basket to the specific outlet and its current prices, hands it to the cashier as one verifiable reference, and lets customers privately raise a price or item issue that the team tracks to resolution.
Pilot targets
- Customer
- Shorter checkout time for users, measured against regular lanes during the pilot
- Operational
- Transactions per hour at the fast-checkout counter versus a regular lane, measured during the pilot
- Financial
- Staff time per transaction and basket size among users, measured as net effect after system costs
Built-in safeguards
- Payment always happens at the cashier — the phone never takes payment, so existing payment and fraud controls stay as they are
- The cashier checks the physical items against the basket before payment, catching missed or mis-scanned items
- Basket prices come from the same pricing system and rules as checkout, so the total matches what's charged
- Regular checkout lanes stay open for anyone who prefers them or doesn't have a smartphone
Effort & pilot timeline
Effort and timeline scoped with each retailer — mainly depends on integration with your point-of-sale system
Impact figures are pilot targets, agreed with each business and measured during the pilot — not guaranteed results.
Built for places customers visit
Retail is our first ready-to-pilot suite. The same platform fits any business where people need answers on the spot and a private way to reach the right team.
Retail & supermarkets
Promotions, price checks, product finding, customer care and fast checkout — the four solutions above.
Ready to pilot
Fleets & transport
Let the public privately report a parking, driving or safety concern about a company vehicle, straight to your fleet team.
Talk to us
Hospitality & venues
Room, table or venue tags for service requests and feedback that reach the right staff member.
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Campuses & facilities
Report maintenance, cleanliness or safety issues from the exact spot where they occur.
Talk to us
How a pilot works
Start small at a single outlet, measure against agreed targets, then scale what works.
- 1
Scope
We agree the solution, the pilot outlet and the targets to measure, and check that the pricing, inventory or location data it needs is ready.
- 2
Set up
SafeReach tags go up at the entrance, aisles, checkouts or service points, and your team is set up to receive, own and resolve cases.
- 3
Run & measure
Customers use it in store while results are tracked against the agreed targets.
- 4
Review & scale
We review the results together and decide whether to extend to more outlets or add another solution.
Let's pilot SafeReach at one of your outlets
Tell us about your business and which solution interests you — we'll help you scope a pilot.
Request a pilot